Legal Information

1. Data Controller

The data controller for visualconceptforge is located at Paseo de la Castellana 25, 28046 Madrid, Spain. For any data-related inquiries, contact us at [email protected].

2. Data We Collect

We collect information you voluntarily provide when contacting us or requesting services, including your name, email address, company name, and project details. We also collect standard web analytics data including IP addresses, browser type, and pages visited through essential cookies.

3. Purpose of Processing

Your personal data is processed for the following purposes: responding to your inquiries, delivering requested services, communicating project updates, and maintaining internal records. We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis

We process personal data under GDPR Article 6(1)(b) — processing necessary for the performance of a contract — and Article 6(1)(f) — legitimate interest in responding to business inquiries. You may withdraw consent at any time by contacting [email protected].

5. Data Retention

Personal data is retained for the duration of the business relationship and for up to 24 months after the last interaction. Project-related data may be retained longer where required by contractual obligations or legal requirements.

6. Your Rights

Under the GDPR, you have the right to access, rectify, erase, restrict processing, and port your personal data. You may also object to processing and lodge a complaint with the Spanish Data Protection Agency (AEPD). To exercise any right, email [email protected].

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data transmissions are encrypted using TLS 1.3 protocols.

1. Acceptance of Terms

By accessing or using the services provided by visualconceptforge, located at Paseo de la Castellana 25, 28046 Madrid, Spain, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our services.

2. Service Description

visualconceptforge provides web design, layout development, and related digital services. All services are delivered as described in individual project proposals. Service scope, deliverables, and timelines are defined in written agreements before work commences.

3. Payment Terms

Payment terms are specified in individual project proposals. Invoices are payable within 14 days of issuance. Late payments may incur a 2% monthly administrative fee. Work on subsequent project phases may be suspended until outstanding balances are cleared.

4. Intellectual Property

Upon full payment, all deliverables and associated intellectual property rights are transferred to the client. visualconceptforge retains the right to display completed work in portfolios and case studies unless otherwise agreed in writing.

5. Project Scope & Changes

Any changes to the agreed project scope will be documented in a written change order. Additional work beyond the original scope may incur supplementary charges as outlined in the change order. Both parties must approve changes before implementation.

6. Limitation of Liability

visualconceptforge's total liability shall not exceed the total fees paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages arising from the use of our services.

7. Governing Law

These Terms of Service are governed by the laws of Spain. Any disputes arising from these terms shall be resolved through arbitration in Madrid, Spain, in accordance with Spanish arbitration regulations.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help us understand how you interact with our site and enable essential functionality. visualconceptforge uses cookies responsibly and minimally.

2. Essential Cookies

We use strictly necessary cookies to ensure the website functions correctly. These include session cookies for navigation, preference cookies for language and display settings, and security cookies to protect against cross-site request forgery. These cookies cannot be disabled.

3. Analytics Cookies

We may use privacy-respecting analytics to understand aggregate usage patterns. This data is anonymized and does not identify individual users. Analytics cookies are only set after you provide explicit consent through our cookie banner.

4. Third-Party Cookies

We do not allow third-party advertising or tracking cookies on our website. Embedded content (such as Google Maps on our contact page) may set their own cookies as governed by their respective privacy policies.

5. Managing Cookies

You can manage cookie preferences through your browser settings. Blocking essential cookies may impair website functionality. To contact us about cookie-related questions, email [email protected].

6. Cookie Consent

In compliance with the EU ePrivacy Directive and GDPR, we display a cookie consent banner on your first visit. You may accept or decline optional cookies. Your consent preferences are stored locally on your device and respected across sessions.

1. Eligibility

Refund requests for services provided by visualconceptforge (Paseo de la Castellana 25, 28046 Madrid, Spain) are evaluated on a case-by-case basis. Refunds may be issued when work has not commenced or when deliverables substantially fail to meet agreed specifications.

2. Pre-Commencement Refunds

If a project has not yet commenced, a full refund of any advance payment may be requested within 14 days of payment. Requests must be submitted in writing to [email protected].

3. In-Progress Refunds

For projects already in progress, refunds are calculated proportionally based on completed milestones. Work completed and approved by the client is non-refundable. Outstanding milestones may be cancelled with written notice, and a proportional refund will be issued within 30 days.

4. Completed Projects

Once a project is completed and final deliverables have been accepted, refunds are generally not available. However, if deliverables contain material defects or fail to meet specifications defined in the project agreement, we will first attempt to rectify the issue at no additional cost.

5. Refund Process

To request a refund, email [email protected] with your project reference, a description of the issue, and supporting evidence. We will acknowledge your request within 2 business days and provide a resolution within 14 business days.

6. Dispute Resolution

If a refund dispute cannot be resolved directly, both parties agree to mediation through the Madrid Arbitration Court before pursuing any legal proceedings. These refund terms are governed by Spanish consumer protection law.